A bilingual AI receptionist for a business in Riyadh
When a customer calls and nobody picks up, they rarely leave a message. They call the next business on the list. For this Riyadh business, missed and delayed calls meant lost customers and an expensive call centre that still couldn't keep up.
The situation
Call volume was high, and callers expected to be served in either Arabic or English. Staffing enough people to answer every call quickly, in both languages and at all hours, was costly, and callers were still waiting.
What I did
- Built an AI voice agent that answers inbound customer calls and speaks fluent Arabic and English.
- Connected it directly to the client's scheduling system, so callers can book appointments during the call.
- Trained it to handle detailed FAQs, not just simple ones, so most callers get what they need without being transferred.
What happened
Wait times dropped to zero. Every call gets answered immediately, appointments land straight in the calendar, and call centre operating costs came down significantly.
Why this matters for your marketing
If you pay for ads that drive phone calls, an unanswered call is wasted ad spend. Make sure every call gets answered before you raise the budget.
Tools used
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